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This event aims to share the idea of hospitality service excellence.


Jun 09, 2015, 08:00


Jun 09, 2015, 17:00

Inhospitality, your reputation is under constant scrutiny. It is essential tocreate trust and confidence in your services to provide positive customerexperiences and encourage repeat business. Maintaining high standards ofhygiene, health and safety is crucial to your business success. Your operationsneed to meet or exceed industry standards and comply with relevant health andsafety and environmental regulations.


The SGS Group is the globalleader and innovator in verification, testing, inspection and certificationservices. Founded in 1878, with its head office in Geneva, SGS is recognized asthe global benchmark for the highest standards of expertise and integrity. Withover 80,000 employees, SGS operates a network of more than 1,650 offices andlaboratories around the world. This unique network ensures that we provide servicesto the same quality level anywhere in the world.


In this opportunity, SGS Indonesiainvites you to the first Hospitality Clinic,

Day/Date          :Tuesday, 9 June 2015

Time                : 08.30 – 17.00 WITA

Venue              : Swiss-Belinn Seminyak
                         Jl.Sunset Road No 88 S Sanur Bali 80361 Bali, Indonesia





08.30 – 09.00

Open Registration & Morning Refreshment

09.00 – 10.00

Welcome Remark: The Importance of Service Excellence in the Hotel Industry

By I Gusti Putu Laksaguna, Komisi Otorisasi Sertifikasi Usaha Pariwisata, Kementerian Pariwisata

10.00 – 11.00

Global Hotel Trends

By Peter Hvidberg, Global Business Manager, Travel & Hospitality, SGS Group

11.00 – 12.00

Food Safety: Food Safety Awareness and Global Issues

By Sally Rachmatika, Hospitality Product Manager, SGS Indonesia

12.00 – 13.00

Lunch & Networking Session

13.00 – 14.00

Energy: Efficiency, who will be in charge?

By Endang Mulyana Hadi, Energy Management System Product Manager, SGS Indonesia

14.00 – 15.00

Supplier Monitoring: How to Pick Good Supplier

By Sally Rachmatika, Hospitality Product Manager, SGS Indonesia

15.00 – 15.15

Coffee Break

15.15 – 16.15

Safety: Protect your Brand, Safety First!

By Endang Mulyana Hadi, Energy Management System Product Manager, SGS Indonesia

16.15 – 16.45

Closing Remark: How SGS can help you

By Shashibhushan Jogani, Systems & Services Certification Business Manager, SGS Indonesia


This event is complimentary orno charge applies. For further information, please contact Ms. Indah Ayu at +6221 781 8111 ext. 746 at your earliest convenience. Due to limited seat available in this event, we expect your registration at the latest 2 June 2015. For registration,please click REGISTER NOW.


This invitation is valid for 2persons.


For more about SGS services, please visit our website.