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SGS Academy Malaysia recently secured a project with Indah Water Consortium Sdn Bhd, the largest wastewater services provider in Malaysia, to provide business process reengineering solutions via our Organisational Transformation Programme (OTP).

Indah Water Konsortium Sdn Bhd ("IWK") is a national sewerage company in Malaysia. IWK, a company owned by Minister of Finance Incorporated, has been entrusted with the task of developing and maintaining a modern and efficient sewerage system for all Malaysians. This is vital for the country so as to ensure that wastewater is treated before being discharged into our rivers and will help preserve the country's waste resources, protect public health and provide a cleaner and safer environment.

Focus in Customer Service for Organisational Transformation Programme

Commencing September 2014, SGS Academy will deliver business process reengineering services to IWK’s customer relations department for a period of three months. From a business process reengineering perspective, customer service is key to an overall approach to systematic improvement and plays an important role to an organisation’s ability to generate income and revenue.

Organisational Transformation Programmes (OTP) provide productivity, management and re-engineering value added services encompassing analysis, operations, advance productivity services and skills training, all of which will help an organisation achieve optimisation of its resources in controlling operating direct cost and overheads and ultimately, the company’s profits.

OTP brings into a project its own resources to work with the company’s management teams to actually “INSTALL” or “IMPLEMENT” the desired changes and transform the company culture towards a more proactive, result-driven management style. An impactable transformation program must also be linked to specific improvement implementation, which delivers a quantifiable bottom line impact.

The Added Value of SGS Services

SGS Academy has assisted many internationally reputed and local companies to implement significant improvements in operational efficiency, cost structure, service level, profits and cash-flow, thus enhancing the level of competitiveness and shareholder value. SGS Academy is proud to have been chosen to assist IWK with their business process reengineering project.

For further information, please contact:

Mr. Kam Foo Chi
Training Manager
SGS Academy Malaysia
t: +603 2095 9200

About SGS

As the leader in professional training, we draw on our years of worldwide experience to provide effective blended learning and development solutions. Work with a global leader and take your commitment to training to the next level with the SGS Academy.

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 80,000 employees, SGS operates a network of over 1,650 offices and laboratories around the world.