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SGS Academy in Indonesia held a complimentary half-day class for HR practitioners to discuss and share their experiences on service excellence in their company. The event was held at SGS Academy Cilandak, Jakarta, Indonesia in April 2016.

Service excellence is part of the business model. This excellence applies not just to the front line staff of an organization, but to everyone. In other words, all staff must demonstrate service excellence in everything they do. SGS Academy is proud to present a half-day seminar for HR people on how to develop a culture of service excellence in an organization. Service excellence starts with the recruitment process and is key to how continuous improvement is applied in an organization.

Knowing that service excellence is an important soft skill, and that many people are still confused on how to deliver it, SGS Academy saw this as an opportunity to introduce its Service Excellence class. Attended by 50 HR people from across several industries, Mr. Swadika Yanavi, S. Psi, M. Psi, gave insights on how to serve people with quality.

In this class, participants were expected to be able to apply service excellence through four components, which are: team empowerment (teamwork), talent management and culture program, continuous improvement (process) and business model (product). By using two-way communication, the class was lively and the participants were encouraged to share more with the class.

For more classes at SGS Academy, please visit the SGS Indonesia website.

For further information, please contact:

Ms. Maria Hernanda (Nanda)
Marketing, Systems and Services Certification, SGS Indonesia
t: +62 21 781 8111 ext. 736

About SGS Academy

As the leader in professional training, we draw on our years of worldwide experience to provide effective learning and development opportunities. We make a difference to individuals, teams and businesses, nurturing talent and enabling continuous organisational progression. Our specialists partner with course participants, identifying improvement objectives and supporting the professional journey. Visit SGS Academy.

About SGS

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 85,000 employees, SGS operates a network of over 1,800 offices and laboratories around the world.